Contact Us
Whether you've spotted something that needs updating, want to ask about how we rate a particular sweepstakes casino, or simply have feedback on the site, we'd like to hear from you. This page explains what we can help with and the best way to get in touch with commoditybasis.com.
What we can help with
New Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos operating in the US. We're not a casino ourselves, and we don't process deposits, redemptions, or account verifications for any of the platforms listed on this site. That means there are some things we simply aren't able to resolve directly. Here's a quick breakdown:
Things we can help with
- Questions about how we research and rate sweepstakes casinos
- Corrections if you spot outdated information, such as a changed welcome offer or an operator that no longer serves a particular state
- General feedback on our reviews, comparisons, or the way we present information
- Suggestions for sweepstakes or social casinos you'd like to see covered
- Questions about our editorial approach, including how commercial relationships work
Things you'll need to take up with the operator directly
- Account access, login issues, or password resets
- Identity verification (KYC) requests, including submitting a government-issued ID or proof of address
- Sweepstakes Coins (SC) redemption status, delays, or minimum thresholds
- Deposit or purchase issues, including Gold Coins package payments
- Terms and conditions specific to a particular platform, including eligible states
- Closing or self-excluding an account
For any of the above, the operator's own support team — usually reachable through their site or app — will have your account details and can act on them. We don't have visibility into individual player accounts and can't intervene on a platform's behalf.
Before you write in about a specific casino
If your question relates to one of the sites we cover, such as Crown Coins, SplashCoins, Casino.Click, or any other operator on our list, it helps to have a few details ready:
- The name of the platform
- What you were trying to do (redeem coins, sign up, verify identity, and so on)
- Whether you've already contacted the operator's own support team
- Your general location (state), since eligibility and available features often vary by state
This helps us understand whether the issue points to something we should correct in a review, or whether it's genuinely a matter for the operator's support desk.
A note on how sweepstakes casinos actually work
We often hear from readers who are confused about redemptions, purchases, or why a site behaves differently from a traditional online casino. A quick reminder: sweepstakes casinos run on a dual-currency model. Gold Coins are typically used for play only and can't be redeemed for prizes, while Sweepstakes Coins (or an equivalent) can potentially be redeemed once minimum thresholds and identity verification are met. Most legitimate operators also offer a free, no-purchase method of entry — buying coin packages is optional, not a requirement to participate or to redeem.
Outcomes on casino-style games are never guaranteed, and redemption timelines, thresholds, and eligible states vary by operator and can change. If you're unsure whether a specific platform serves your state or what its current terms are, checking the operator's own terms page is the most reliable source — laws and eligibility lists change fairly often.
If you'd like more background on how we approach this topic generally, our About Us page covers our research process, and our Responsible Gambling page has resources if you or someone you know wants to set limits around play. Our Terms and Conditions page covers how this site itself operates.
Response times
We aim to read every message that comes in, though as an independent review site we don't offer live support and response times can vary depending on volume. Messages about factual corrections or outdated offers tend to get prioritised, since keeping our ratings accurate matters to us.
Commercial disclosure
New Sweepstakes Casinos may earn a commission when readers sign up with a sweepstakes casino through links on this site. This has no bearing on how we rank or rate any operator — commission never buys a better position, and the drawbacks we note in our reviews stay in regardless of any partnership. If your enquiry relates to how a specific ranking was reached, we're happy to explain the reasoning behind it.